Refund policy

# Feminique Refund Policy 💜

At Feminique, we believe shopping should feel effortless, transparent, and worry-free.
To ensure the best experience for both our customers and our store, please review our refund policy before placing your order.

## Try Before You Pay

Your confidence matters to us:

* Customers are welcome to inspect their order upon delivery while the courier is present before completing payment.
* If you decide not to keep the order after inspection, only the shipping fees will apply.

## Refund Eligibility

Refunds are only available when:

* A return request is made immediately during delivery while the courier is still present.
* The items are handed back directly to the courier at the same time.

Once the courier leaves, the order is considered accepted and completed, and refund requests can no longer be processed.

## Return & Refund Process

For a smooth refund experience:

1. Carefully inspect your order upon arrival.
2. Inform the courier immediately if you wish to return the order.
3. Hand the items back before the courier leaves.

Please note that refund requests cannot be accepted after delivery is completed.

## Shipping Fees

* Shipping fees are non-refundable.
* If an order is refused after inspection, only the delivery charges will apply.

## Return Conditions

Returned items must:

* Be returned immediately during delivery
* Remain in the same condition received during inspection

## Order Acceptance

Keeping the order after inspection confirms that:

* The customer accepts the products in their delivered condition
* The order becomes non-refundable and non-returnable once the courier leaves

## Need Assistance?

If you have any questions regarding your order or refund eligibility, our Feminique support team is always happy to assist you before completing your purchase.

Thank you for choosing Feminique — where elegance meets trust ✨